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Customer Service

Service is important to us. Please contact us at 610.668.4700 if the information you are looking for cannot be found on this page.

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or send a message.
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RBA Debit - 800.472.3272
Credit (Elan) - 800.558.3424
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Frequently Asked Questions

Q. How many locations does Royal Bank operate?
A. As of October 2016, Royal Bank operates thirteen branch locations plus a loan production office in Princeton, NJ and a Customer Center in Bala Cynwyd, PA.

Q. Is Royal Bank publically traded?
A. Royal Bancshares of Pennsylvania, Royal Bank’s holding company, trades on the NASDAQ under the symbol RBPAA. Visit our investor relations page for more information.

Q. How can I purchase stock in Royal Bank America?
A. Royal Bancshares of Pennsylvania does not sell stock directly. Please discuss with your brokerage firm of choice.

Q. What is Royal Bank’s mailing address?
A. 231 St. Asaphs Road, Suite 522, Bala Cynwyd, PA, 19004

Q. Is Royal Bank America affiliated with Royal Bank of Scotland or Royal Bank of Canada?
A. While Scotland and Canada are beautiful countries, these banks have no connection or affiliation with Royal Bank America.

Q. My debit card has been lost or stolen. What should I do?
A. Please call Fiserv, our ATM/debit card vendor, at 800.472.3272. If you wish to speak to a Royal Bank associate during regular business hours, please call your branch or 610.668.4700 ext. 8.

Q.What should I do if I forget my ATM/debit card pin number?
A. Please call Fiserv, our ATM/debit card vendor, at 800.472.3272. If you wish to speak to a Royal Bank associate during regular business hours, please call your branch or 610.668.4700 ext. 8.

Q. My debit card has been damaged and no long works. How do I order a replacement card?
A. Call or visit a branch during operating hours to discuss with a Royal Bank associate.

Q. I lost my Royal Bank credit card. Whom should I call to report the loss and to order a replacement card?
A. Call our 24-Hour Cardmember Service center at 800.558.3424. Please note that is for credit cards only, not debit cards or other account questions.

Q. I lost my check book. What should I do?
A. Call 610.668.4700×8 or visit a branch during operating hours to discuss.

Q. How can I update my contact information on file?
A. You can update your phone number online if you are enrolled in online banking. For all other changes, please visit a branch during operating hours.

Q. Can someone help me order more checks?
A. You have a few options. First, you can order checks at any of our branch locations. Alternatively, you can order directly through Deluxe by calling 800.335.8931 or by clicking the order checks icon above.

Q. What is the Allpoint® Network of ATMs?
A. Allpoint provides you with the freedom to get your cash where you want, when you want, wherever you are … without the ATM fees. With over 55,000 ATMs in the Allpoint Network, your cash is never far away. Just look for the Allpoint logo or, better yet, use their locator or mobile app to find the nearest Allpoint ATM.

Q. How do I set up direct deposit with my employer?
A. Download and complete a direct deposit form Download PDF and give it to your human resource manager. You are welcome to visit a branch to pick up a printed copy. Alternatively, you can provide your employer with our routing number (031901097) and your account number and account type (checking or savings). Direct deposit usually takes two pay cycles to become active.

Q. What is Royal Bank’s routing number?
A. Our routing number is 031901097.

Q. Does Royal Bank offer telephone banking?
A. Our automated telephone banking system, Royal Connection, can be accessed by dialing 800.417.5198. In either English or Spanish, you can check account information, make transfers, and perform check verification.

Q. I have noticed suspicious charges on my account statement. With whom should I discuss my concerns?
A. Please call our Customer Center during regular business hours – 610.668.4700. If your concern is with a credit card, please call our 24-Hour Cardmember Service center at 800.558.3424.

Q. What should I do if I forget my username or password?
A. Use the Forgot Password link on our website or call 610.668.4700 ext. 8 during regular business hours for assistance.

Q. I am having a difficult time with online banking. Can someone help me?
A. Please call us at 610.668.4700 ext. 8 or visit a branch during operating hours to discuss. A Royal Bank associate can demonstrate how to use our online and mobile banking tools.

Q. Will online banking work with my internet browser?
A. Our website and online banking platforms are design for internet browsers which support HTML5. Please update your browser to the most recent version to ensure compatibility.

Q. Can I use online banking on my phone or tablet without downloading the mobile app?
A. Yes. Our website and online banking tools are responsive, meaning they are designed to work on any size device. To ensure compatibility, please make sure you are using the most up-to-date version of your browser.

Q. Will online banking work on my tablet?
A. Our website and online banking tools are responsive, meaning they are designed to work on any size device. To ensure compatibility, please make sure you are using the most up-to-date version of your browser. Did you know we offer a tablet-specific version of our consumer mobile banking app? Visit our mobile banking page for details.

Q. What are the requirements when resetting a password for online banking?
A. Passwords must be 8 – 12 characters in length, contain at least one uppercase letter, one number, and one special character. All letters are case sensitive.

Q. How do I enroll in online banking?
A. Consumer account customers – checking, savings, CD, loan – can enroll in online banking through our website or by meeting with a bank associate.

Q. Where can I download the Royal Bank mobile app?
A. Mobile apps are available for consumer and corporate customers for the Apple® and Android® platforms.

Q. Can I use the mobile app to deposit checks?
A. Yes, our consumer mobile app features mobile deposit. Enrollment in online and mobile banking is required. Click here for information. Business customers, please contact a branch to discuss your options.

Q. How do I reset my online banking username or password?
A. Use the Forgot Password link on our website or call 610.668.4700 ext. 8 during regular business hours for assistance. You will need access to the email account linked to your account.

Q. What should I do if I lose my mobile phone?
A. Panic. Just kidding. A username and password are required to login to online banking so unless your password is taped to the back of your phone you should be ok. To be sure, we suggest closely monitoring your statements and transactions. Please contact us at 610.668.4700 if you notice suspicious activity.

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